Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of Dokkio services provided by Malex Software SRL ("Company", "we", "us", or "our"). This policy is part of our Terms of Service and applies to all users of our email processing service.

By using Dokkio, you agree to comply with this AUP. Violations may result in account suspension or termination.

2. Company Information

3. Permitted Uses

3.1 Business Email Processing

You may use Dokkio for the following legitimate business purposes:

• Processing invoices, receipts, and financial documents
• Extracting data from order confirmations and shipping notifications
• Processing customer support and contact form submissions
• Automating business workflows that require email data extraction
• Processing supplier communications and purchase orders
• Extracting data from insurance claims and forms
• Processing HR-related emails (job applications, employee communications)
• Handling real estate transaction emails

3.2 Compliance Requirements

When using Dokkio, you must:

• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Maintain appropriate security measures for your webhook endpoints
• Use the service only for the purposes described in your account
• Provide accurate information when setting up your account

4. Prohibited Uses

4.1 Illegal Activities

• Processing emails containing illegal content
• Violating any applicable laws or regulations
• Facilitating money laundering or other financial crimes
• Processing stolen or fraudulent documents
• Infringing on intellectual property rights

4.2 Privacy Violations

• Processing personal emails without proper consent
• Violating data protection laws (GDPR, CCPA, etc.)
• Processing sensitive personal data without appropriate safeguards
• Sharing extracted data with unauthorized third parties

4.3 Spam and Abuse

• Using the service to send or facilitate spam
• Processing emails for spamming purposes
• Creating or maintaining email lists for unsolicited communications
• Facilitating phishing or other deceptive practices

4.4 Technical Abuse

• Attempting to breach our security measures
• Reverse engineering or attempting to extract our intellectual property
• Overwhelming our systems with excessive requests
• Using the service to attack or compromise other systems
• Attempting to gain unauthorized access to accounts or data

4.5 Harmful Content

• Processing emails containing malware, viruses, or other harmful code
• Facilitating the distribution of harmful software
• Processing content that promotes violence or hatred
• Using the service to harm minors in any way

5. Data Processing Standards

5.1 Data Quality

You are responsible for ensuring that:

• The emails you process are legitimate business communications
• You have appropriate authorization to process the email content
• Your extraction schemas are accurately configured
• Your webhook endpoints are secure and properly configured

5.2 Rate Limits

You must respect our API rate limits and usage quotas:

• Do not exceed the API rate limits for your plan
• Do not attempt to circumvent rate limiting measures
• Contact us if you need higher limits for legitimate business needs

6. Monitoring and Enforcement

6.1 Monitoring

We reserve the right to monitor usage of our service to ensure compliance with this AUP. This may include:

• Reviewing API usage patterns
• Analyzing error rates and system performance
• Investigating reports of abuse
• Reviewing account activity for suspicious behavior

6.2 Enforcement Actions

Violations of this AUP may result in:

• Warning notices
• Temporary suspension of service
• Rate limiting or feature restrictions
• Permanent account termination
• Legal action where appropriate

7. Reporting Violations

If you become aware of any violations of this AUP, please report them to us immediately:

Please include as much detail as possible about the suspected violation, including relevant account information, timestamps, and evidence.

8. Appeals Process

If your account has been suspended or terminated for an alleged AUP violation, you may appeal the decision:

• Contact us within 30 days of the enforcement action
• Provide detailed information about your use case
• Explain how you will prevent future violations
• Submit any relevant evidence or documentation

We will review appeals within 10 business days and provide a written response.

9. Updates to This Policy

We may update this Acceptable Use Policy from time to time. Material changes will be communicated through:

• Email notification to your account email address
• Notice in your Dokkio dashboard
• Updates to this page with a new "Last Updated" date

Continued use of the service after updates take effect constitutes acceptance of the revised policy.

10. Contact Information

If you have questions about this Acceptable Use Policy, please contact us: